Returns FAQ

JuvinTech’s return policy allows for 30-days to return product for all items covered by a manufacturer’s returns policy. For the customer’s convenience, the policy provides 30 days from the invoice date to the issuance of a Return Authorization (RA). Furthermore, the policy extends an additional 15 days from the Returns Authorization issuance to receipt of the item in our logistics center. There is a 30 percent restocking fee on all returned items.

If the manufacturer’s policy is no returns, JuvinTech’s return policy is no returns.

We are unable to make an exception to the 30 day product return policy. JuvinTech has simplified our returns policy and will be providing the returns guidelines at the time of purchase. In addition, this policy enables us to provide the customer with more consistent and timely answers. This policy is more aligned with our major competitors’ stated policies.

JuvinTech believes the simplified returns policy will enhance the overall customer experience:

• The customer will be notified of non-returnable products at the time of purchase
• The customer will get consistent responses regarding Returns Authorizations
• The customer will get timely response (ideally on the first call) regarding Return Authorizations
• For virtual products, credit will be issued on a more timely basis
• It will help the customer to explain the returns policy to the end-user
• It will allow the customer to credit your customers in a more timely fashion

JuvinTech returns policy states that product returned without a valid Returns Authorization will not receive a credit. The product must be received within 15 days of the Returns Authorization issuance with a valid Returns Authorization number.

If a product is not returnable there is a note in red text on the product detail screen and in the shopping cart on JuvinTech’s web site stating this. In addition, sales representatives can provide this information on the phone at the time of order.

Product that has been purchased within 30 days is returnable as long as the manufacturer allows JuvinTech to return the product to them.

A limited number of manufacturers require pre-authorization for product returns. If the customer wishes to return these manufacturers’ products, the customer can ensure the return is processed promptly and accurately by proactively obtaining the required pre-authorization from the manufacturer before requesting a Returns Authorization from JuvinTech Inc.

If these FAQs do not address your issue, please contact the our Help Desk at:

U.S. Support Line: 888-590-2152
U.S. Fax: 888-590-2152